Administrative Professionals

Administrative Professionals…….yes that’s right, I said it and I meant it. Individuals who perform administrative tasks for a living are just that…..administrative professionals. Not just secretaries or assistants…..professionals. They act like professionals, talk like professionals, but are most times not treated like professionals. The old saying goes “anybody can type and answer the phone.” Not only is that statement antiquated, but it is simply not accurate. The administrative professionals at most businesses do much more than type and answer the phone. These professionals are decision makers, mediators, sounding boards, creative thinkers, researchers, and problem solvers. They take charge of situations that need to be taken care of with professionalism and are most times not appreciated for their input. This is not to say that all companies are run this way. Not by a long shot. There are many companies out there that recognize that their administrative professionals are just that….professionals, and they are treated as such. These companies know that without these people their companies would not run as smoothly and their clients would not receive the excellent customer service that they deserve.

About invisiblebusinesssolutions

Gina Cozza is a talented administrative professional with a love for learning. These talents along with her desire to help people succeed are the reasons she created Invisible Business Solutions. With over 20 years experience in the engineering industry, serving both government and small business sectors, Gina has proven her success time and again. In 1989, Gina started working for the US Bureau of Mines as an intern. She worked her way through high school and college gaining many different skills along the way. In 1993, she transitioned to the small business sector working for a geologist. While working in a small office, she learned many different aspects of the business including accounting and field work. When the business closed in 1998, Gina began working for another small engineering firm in Spokane, WA. Gina quickly worked her way up from office assistant to office manager within the small engineering firm. During her 12 years as office manager, Gina took on many responsibilities within the organization including but not limited to client relations, document review, collections, accounts receivable, accounts payable, environmental field work, as well as many other administrative tasks. Gina learned quickly that working for small business requires you to “wear many different hats.” She found that she loved the diversity of the job. In 2009, Gina opened Invisible Business Solutions. The primary focus of Invisible Business Solutions is assisting businesses with their administrative needs. This includes a variety of services, such as document review, transcription, collections, or contact management. Gina has extensive experience with all aspects of Microsoft Office Suite, dealing with many administrative areas any small business may have. Gina realizes that technology is advancing daily and businesses need to keep up with social media in order to prosper. She tries to educate herself in order to understand this ever evolving technology in order to help her clients stay on top of the social media market.

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